Job Purpose
dnata is one of the world's largest air services providers offering ground handling, cargo, travel, and flight catering services across five continents. We operate in 38 countries and 136 airports globally. As a team Leader, you will manage all airside activities related to the assigned areas on shift, ensuring dnata provides the best services to the customer airlines in line with its standards and procedures. In this role, you will: • Plans the distribution and allocation of resources in area of allocation to ensure the assigned activities are completed on time and in line with the SOPs. • Ensures safety of staff and guides them to work safely by providing support, direction, whilst being a role model for the desired safety behaviours and leading with safety. • Organizes and supervises the work of a small team on the day of operations to ensure that work is completed efficiently and in compliance with procedures and service standards • Leads team of staff on the day of operations, who are undertaking related activities to handle in-coming and outgoing flights as allocated. • Assists Supervisors to handle shift briefing of the team, at the start of shift, for the responsibilities on the day of operations that staff are aware of what is expected of them in line with the SLAs. • Provides performance feedback from the day of operations, of staff on shift to their respective line managers. • Ensures that all equipment and devices allocated to the team are used and cared for appropriately. • Intervenes and takes immediate action when there is risk exposure, role models safe behaviours and follows up on corrective actions. • Conducts safety briefings regularly at the beginning of the shift to ensure that all safety standards are adhered to. • Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment. • Ensures implementation of work instructions on the day of operations and compliance to established standard operating procedures.
Qualifications & Experience
To qualify for the role, you must meet the following. • High School or Diploma in Aviation / Ground Handling / Customer Service • 4-6 years of experience foe High School graduates and 2-4 years for Diploma Holders • Must hold ADP or UAE driving license • Proficient Communication Skills • Basic understanding of the flight operations terminology • Proficient IT and Computer Literacy • Proficient Planning and Organizing Skills • Proficient Leadership skills
Salary & Benefits
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.
