Dubai Holding Careers 2023 : Team Leader – Front Office Vacancy in Dubai

About Jumeirah and the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah Living Marina Gate is a destination for urban living in Dubai’s upbeat Marina, ideal for those looking for a space that caters to work and play. Sitting boldly in the waterfront, Jumeirah Living marina Gate redefines the standard of living by offering exclusive range of facilities and amenities including an infinity pool overlooking Dubai Marina, along a-state-of-the-art fitness center and Amara Lounge. An exciting feeling of accomplishment and excitement envelops this destination that long and short-term guests confidently call home.

“Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.”

About the Role:

An exciting opportunity has arisen for a Team Leader to join our amazing Front Office team in Jumeirah Living Marina Gate. The main purpose of the role is to provide proactive, professional, and efficient guest service ensuring maximum guest satisfaction in a manner consistent with Front Office standards. 

The main duties and responsibilities of this role are to:

• Maintain a high level of knowledge about property facilities and services as well as Dubai (UAE) and other Jumeirah properties. To be prepared to answer any guest enquiries and questions
• Ensure a seamless guest arrival, departure and in house experience
• Has the ability to go above and beyond to exceed guests’ expectations
• Is a continual source of information offering their assistance to all guests and colleagues.
• Actively use the Service Standards in every day tasks. Live the Vision, Mission, Guiding Principles and Heart of Jumeirah and lead by example. Making sure the guests understand the ‘Stay Different’ concept.
• Assist the Front Office Operations with any guest service requirements.
• To recognize repeat guests & their preferences. Establish and develop personal guest contacts, promote feedback and be consistently proactive in anticipating guest needs and requirements.
• Handling check- in, check-out and cashiering for in house guests and visiting guests.
• Auditing the Guest Service Executives during the closer of the day.
• Promote Jumeirah’s Loyalty program by enrolling guests on daily basis.
• Maintains open line of communication and co-ordination with related departments to ensure customer requests and complaints are handled effectively and efficiently at all time.
• Adheres to the Hotel standards and SOP of guest services at all times while ensuring a high level of quality service.
• Adheres to the Hotel’s health, safety and emergency procedures and policies.
• Maintain high grooming standards to be an ambassador and the role model in public areas
• Always project smiling, helpful and friendly attitude towards colleagues and guests and provides a courteous and professional service at all times

About You:

The ideal candidate for this position will have the following experience and qualifications:

Essential:

• Bachelor’s Degree or Higher Secondary School Certificate.
• At least 1 year of supervisory experience preferably within the Guest Services department in international luxury hospitality setting.
• Knowledgeable in Front Office standards.
• Knowledgeable in Opera PMS and basic computer tasks.
• Good interpersonal and communication skills
• Strong customer service orientation.
• Good problem-solving skills.
• The ability to multitask & work well under pressure.
• Additional language would be of advantage: Arabic, Russian, Mandarin or European language

About the Benefits:

This position offers an attractive tax-free salary, paid in Dirhams (AED), the local currency of UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.