Dubai Holding Careers 2023 : Team Leader – Housekeeping Vacancy in Dubai

About Jumeirah and the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah Jiving Marina Gate is a destination for urban living in Dubai’s upbeat Marina, ideal for those looking for a space that caters to work and play. Sitting boldly in the waterfront, Jumeirah Living marina Gate redefines the standard of living by offering exclusive range of facilities and amenities including an infinity pool overlooking Dubai Marina, along a-state-of-the-art fitness center and Amara Lounge. An exciting feeling of accomplishment and excitement envelops this destination that long and short-term guests confidently call home.

“Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.”

About the Role:

An exciting opportunity has arisen for a Team Leader to join our amazing Housekeeping team in Jumeirah Living Marina Gate. The main purpose of the role is to provide proactive, professional, and efficient guest service ensuring maximum guest satisfaction in a manner consistent with Housekeeping standards. 

The main duties and responsibilities of this role are to:

• Supervise housekeeping attendants, schedule shifts, train new employees in line with SOP manual and LQA standards and take corrective actions when necessary.
• Screens/interview housekeeping attendants job applicants and recommend promotion and/or transfer of employees when the need arises.
• Assign duties to housekeeping attendants and inspect already completed tasks to ensure compliance with already stated housekeeping standards.
• Record and keep data regarding work assignments and prepare reports on a routine basis. ·
• Issue work equipment and supplies to the housekeeping staff/workers.
• Personally carry out housekeeping duties in the case of any form of emergency/urgency, and/or shortage of staff.
• Liaise and cooperate with Front Office department to ensure the allocated rooms are ready prior to the guest arrival.
• Inspect the rooms prior to guest arrival and thereafter daily to ensure that the standard is maintained for the duration of the guest stay.
• Be constantly aware of the room status to obtain maximum inspected rooms for sale or up-sale.
• Liaise and cooperate with the Engineering department for room maintenance, PPM and faults.
• Examine the building/area to determine areas that need repairs and/or maintenance and communicate to the concerned department.
• Respond to guests’ complaints and special requests and report them to Housekeeping Manager.
• Ensure that all floors’ pantries are properly stocked with linen, guest supplies, cleaning supplies according to the established par stock.
• Carry out inventory, maintain stocks to ensure a steady supply of work materials and communicate to Housekeeping Coordinator or Manager to order cleaning products and guests supplies when needed.
• Participate in large cleaning projects as required.
• Make recommendations to help improve housekeeping services within the organization. ·
• Ensure compliance with safety and sanitation policies in all areas.
• Carries out other duties assigned by the Housekeeping Manager

About You:

The ideal candidate for this position will have the following experience and qualifications:

• High school diploma or bachelor’s degree.
• Must be able to always communicate effectively, clearly and fluent in English
• Work experience as a Housekeeping Supervisor/Team Leader or similar role for minimum 1-2 years.
• Hands-on experience with cleaning and maintenance tasks for large organizations, preferably 5* hotels and resorts.
• Handling industrial cleaning equipment and products.
• Handling chemicals.
• Hotel system Opera (preferable, but not mandatory).
• Excellent organizational and team management skills.
• Undertakes responsibilities as detailed in job description.
• Stamina to handle the physical demands of the job.
• Demonstrate technical knowledge and experience.
• Must have excellent interpersonal skills to be able to get along well with co-workers, guests and suppliers.
• Must have good time management abilities.

Operational Excellence: Delivering Excellence / Influencing & Communication

Personal Attributes: Flexibility and Adaptability / Understanding people

Leadership Talent: High performance teamwork and co-operation

About the Benefits:

This position offers an attractive tax-free salary, paid in Dirhams (AED), the local currency of UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.