Mandarin Oriental Hotel UAE Jobs Careers 2023 – Assistant Chief Concierge Vacancy

Responsibilities:

• The Assistant Chief Concierge is required at all times to set a high example in regards to punctuality, appearance, attitude, leadership, guest relations, observance of Hotel Policies and Procedures, loyalty to management and interdepartmental cooperation.
• To attend to guest needs and requirements, by liaising with other operational departments and to assist them in itinerary planning and suggestion of activities. 
• To supervise the day-to-day collection and delivery of luggage ensuring that a speedy and efficient service is provided to all guests and patrons of the Hotel.
• To instruct the Bell Captain and supervisor the daily operation.
• To assist in maintaining and developing agreed standards within Concierge Department and to attend all Front Office meetings, training sessions/program that are requested by the Hotel’s Management.
• To assist in the conducting of annual performance evaluations.
• To have a full working knowledge and capability to supervise, train, correct and demonstrate all duties and tasks in the assigned place of work according to the standard operating procedures.
• To assign responsibilities to staff members, implementing multi-tasking and periodic performance checks.
• To assist in planning the weekly working schedules to ensure that the outlets are adequately staffed to handle the levels of business.
• Assist in the training of the employees ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.
• To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
• Any other duties, which may be assigned to you from time to time as directed by Chief Concierge